Privacy Policy

This Privacy Policy is issued by Hiong Huat Carpentry & Reno Sdn Bhd (SSM registration no. 202301004733 (1498652-X)) ("Hiong Huat", "we", "us", "our"), a company incorporated in Malaysia.

Registered address: FCR5+7G, Kampung Parit Mesjid, 82000 Pontian, Johor, Malaysia. Email: [email protected]. Phone / WhatsApp: 011-1280 8522 / 011-7262 7668.

We are the data controller responsible for the personal data described in this Policy. This Policy explains how we collect, use, disclose, store, and protect your personal data in accordance with the Personal Data Protection Act 2010 ("PDPA") and its amendments.

Depending on how you interact with us, we may collect the following categories of personal data:

• Identity and contact details — your name, phone number, email address, and (for site visits, fabrication, or installation) your property or delivery address.
• Project information — the room, scope, timeline, budget range, photos, measurements, and any other details you share when requesting a quotation, consultation, or booking.
• Communications — the content of messages you send us through our website forms, WhatsApp, email, phone, or social media.
• Transaction information — deposit, payment, and invoicing details where you book or engage our services.
• Technical data — IP address, device and browser information, and usage data collected automatically via cookies and similar technologies (see "Cookies" below).

We collect personal data directly from you when you submit our contact, quotation, or booking forms; message us on WhatsApp; call or email us; or visit our premises. We may also collect technical data automatically when you browse our website, and receive data from service providers acting on our behalf.

Providing personal data is voluntary, but if you choose not to provide the data we request, we may be unable to respond to your enquiry, prepare a quotation, or deliver our services.

We process your personal data for the following purposes:

• To respond to your enquiries and prepare quotations and consultations.
• To schedule and carry out site surveys, design, fabrication, installation, and after-sales support.
• To process deposits, payments, and invoicing.
• To communicate with you about your project, including updates and warranty matters.
• To improve our website, services, and customer experience.
• To comply with our legal, regulatory, tax, and accounting obligations.
• Where you have consented, to send you marketing or promotional information about our services. You may withdraw this consent at any time.

By providing your personal data to us and using our website and services, you consent to the processing of your personal data as described in this Policy. Where required by law, we will obtain your express consent (for example, before sending direct marketing).

We also process personal data where it is necessary for the performance of a contract with you, for compliance with legal obligations, or for our legitimate business interests, in each case consistent with the PDPA.

We do not sell or rent your personal data. We may disclose your personal data to:

• Our staff, contractors, subcontractors, suppliers, and installers, to the extent needed to deliver your project.
• Service providers who support our operations — for example website hosting, IT, communications (such as WhatsApp), analytics, and payment processing.
• Professional advisers such as accountants, auditors, and lawyers.
• Government authorities, regulators, or law enforcement where required or permitted by law.

Some of our service providers (for example hosting and communications platforms) may store or process data on servers located outside Malaysia. Where personal data is transferred outside Malaysia, we take reasonable steps to ensure it is protected to a standard consistent with the PDPA.

We take practical steps to protect your personal data from loss, misuse, unauthorised access, modification, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

In line with the PDPA, if a personal data breach occurs that is likely to cause significant harm, we will notify the Personal Data Protection Commissioner and, where required, affected individuals, without unnecessary delay.

We keep your personal data only for as long as necessary to fulfil the purposes set out in this Policy, including to satisfy any legal, accounting, tax, or warranty requirements. When data is no longer needed, we will take reasonable steps to delete or anonymise it.

Subject to the PDPA, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate, incomplete, or out-of-date data.
• Withdraw your consent to our processing of your data.
• Limit the processing of your data, including for direct marketing.
• Make an enquiry or complaint about how we handle your data.

Our website may use cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings, although some features of the website may not function properly if you do.

Our website and services are not directed at children. We do not knowingly collect personal data from children without the consent of a parent or guardian. If you believe we have done so, please contact us and we will take appropriate steps.

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised "Last updated" date. Please review it periodically.

To exercise any of your rights, or for any question or complaint about this Policy or your personal data, please contact us:

Hiong Huat Carpentry & Reno Sdn Bhd FCR5+7G, Kampung Parit Mesjid, 82000 Pontian, Johor, Malaysia Email: [email protected] Phone / WhatsApp: 011-1280 8522 / 011-7262 7668

This Privacy Policy is available in English, Bahasa Malaysia, and Chinese. If there is any inconsistency, the English version prevails.